Automate buyer authorization, collect liability waivers, and streamline UPS/FedEx exception workflows — all in one place.
Signature-required deliveries fail far more than standard packages — costing merchants time, money, and frustrated customers.
Industry Failure Rate
Across UPS, FedEx, USPS, and DHL
70% of all failures
Complex delivery locations
Verification challenges
Timing mismatches
Access barriers
Additional security checks
Highest failure rate category
Common delivery challenges
Premium product category
For every 100 signature-required shipments, merchants lose:
Failed deliveries
Frustrated buyers
Support, replacements, re-ships
Negative reviews + chargebacks
Every failed delivery attempt increases customer service workload, damages brand reputation, and reduces customer lifetime value. The financial impact extends far beyond the cost of re-shipping.
Buyers authorize delivery before the carrier arrives
Legally-composed documentation with step-by-step UPS/FedEx portal instructions
Dramatically improve first-attempt success rates
Reduce signature-required failure rates from 28% → below 5%
Flag orders that need a signature using your existing Shopify fulfillment flow or order tags. PreSign watches for these orders and automatically starts the authorization process.
PreSign emails the customer a secure link to confirm their delivery preferences, accept the terms, and draw a signature. We generate a timestamped, carrier-ready authorization in the background.
Your team receives a clean PDF waiver plus step-by-step instructions for how to process the exception through your UPS or FedEx portal. No guesswork, no frantic calls with the buyer.
With buyer consent documented and clear internal steps, you cut down on failed delivery attempts, frustrated customers, and liability disputes — especially when shipping high-value items.
Seamless, secure process for customers to authorize delivery release
Legally-composed PDF waivers document buyer consent and shift delivery liability
Detailed instructions for updating carrier delivery instructions through UPS/FedEx portals
Increase first-attempt delivery success rates and improve customer satisfaction
Document buyer consent to reduce chargebacks and liability disputes
Automatically syncs with your Shopify orders and fulfillments
Experience the seamless flow from buyer authorization to merchant dashboard management
Authorization Flow
Shipments Table
| Tracking | Status | Override |
|---|---|---|
| 1Z999AA... | In Transit | Completed |
| 92612901... | Out for Delivery | None |
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Signature Release Management
14-day free trial. No contracts. Cancel anytime.
We provide authorization documentation only. Carriers maintain their own policies and procedures.
Each authorization includes a clear statement that buyers accept responsibility for packages once delivered.
Merchants receive authorization PDFs and update carrier delivery instructions through their own carrier accounts.
Start reducing failed deliveries, chargebacks, and support tickets with automated buyer authorization.
Install on Shopify